XA WEBseries: Infor XA Service Management
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Infor XA Service Management offers an efficient, integrated alternative to custom or standalone systems in service departments.
Manufacturers today need to have powerful, integrated systems in their service depot if they wish to increase the profitability of their service centers. Those that continue to rely on custom or spreadsheet-based systems risk not just their profit potential but customer satisfaction and their overall brand.
Infor XA Service Management powered by RMB Solutions is a single, unified system that eliminates the need for costly and cumbersome manual methods. The single system not only streamlines processes, it provides a centralized knowledge base for better tracking and dissemination of product/service information, and makes analysis of your entire department possible.
During our presentation we’ll cover these major benefits:
- Complete Service Management System – For all your service-related processes, from the call to the conclusion.
- Data Integration and Consolidation – Combine or replace your existing service-related databases and spreadsheets into a single user interface.
- Intuitive Data Entry and Automation – Control data entry with an intelligent and user-customizable interface.
Service organizations are no longer just about satisfying customers and containing costs. They have become potential profit centers, and are being recognized as critical components of a company’s overall brand. Join us to learn how this complete Service Management System can streamline your call center, RMAs, work orders, quotes, parts orders, shipping, and more.