INDUSTRIES

Industrial Equipment
& Machinery

When working with our Capital Equipment customers three themes always come up: managing product configuration complexities, managing changing customer requirements throughout the supply chain, and servicing the installed customer base.

IconMaze_triangle

Managing Product Configuration Complexity

Customers are demanding more customization with increases in exact specifications.  They are looking for exactly what they want and expecting suppliers to be ready with a solution.  Add to that the growing number of competitors and you must respond with product extensions.  Your ability to respond quickly with a product configuration that meets customer needs and conforms to their timetable is the difference between winning and losing the order.


 

IconMaze_chainlink

Managing Customer Requirements Changes Throughout the Supply Chain

With the increase in complexity of the initial machine, come increasing complexity with changes that inevitably occur after the order.  Customers are requiring more responsiveness to their changes orders.  As they recognize a change in their requirements, they expect quick turnarounds on the impact to the order price and delivery date.  The ability to quickly turn new customer requirements into supply chain action not only satisfies the customer needs but also allows you to avoid unnecessary costs, keeping your margins protected.


 

IconMaze_#1

Serving the Installed Customer

Most of our Capital Equipment customers have told us that their parts and service business is their bread and butter.  The service side of the business always have increased margins and captive customers.  By knowing who their customer are and what equipment they own, our customers are able to better penetrate their base, growing post sales service opportunities.

Resources
Taking a team approach to executing a digital transformation

Taking a team approach to executing a digital transformation

Taking a team approach to executing a digital transformation in the Industrial Machinery & Equipment industry.
Download
Resources
Top 5 Issues in Industrial Machinery and Equipment Today

Top 5 Issues in Industrial Machinery and Equipment Today

The issues industrial machinery and equipment (IM&E) manufacturers face today might feel like the same challenges the industry has been dealing with for years, but...
Download
Resources
Manufacturing – Expand your business with a platform for growth

Manufacturing – Expand your business with a platform for growth

Many heavy equipment dealers have been hard hit by the recession and have been forced to restructure their organizations to survive. Others are refocusing and...
Download