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The ERP Experts for Today’s Complex Manufacturer

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Infor Syteline Field Service Plus

If you manufacture, install or service complex products, you need a flexible, easy to use solution like Infor SyteLine Field Service-Plus to accelerate and streamline your entire service lifecycle.

Empower your field technicians via mobile access to information to deliver the highest levels of customer service possible

What It is

SyteLine Field Service Plus will streamline your field service operation the same way you trust SyteLine to boost the rest of your business. Successful businesses in your field know how to get the most from what they have and how to serve their customers successfully every day with our field service solutions.

What It Means

Your customers expect you to solve their problems quickly, and to get it right the first time. Your quickest path to greater customer loyalty is through delivering consistently great first-call resolutions. You need mobile service solutions today, not tomorrow. It’s a true win-win-win proposition—when field technicians have mobile access to information about parts inventory, unit history, and repair instructions, everyone comes out ahead. Productivity skyrockets, your business saves money, and your customers stay happy.

With SyteLine Field Service Plus, you will:

  • Solve problems faster by giving technicians instant access to centrally stored data.
  • Eliminate tedious double entry of work order data.
  • Cut down on paper-based work orders, timesheets, and expense reports.
  • Create new, profitable up-sell opportunities by providing field technicians with customer history data.
  • Improve quality by collecting more accurate field service data.
  • Generate more timely and accurate information for more confident, informed decision making.
  • Improve your technicians’ productivity with a better scheduling and dispatch process.

What It Does

Infor SyteLine Field Service Plus offer powerful capabilities that include:

  • Contact center. Give your call center easy access to detailed data for fast response to inquiries and work order creation.
  • Work orders. Track and manage work orders for faster completion of service requests, more accurate billing, and greater customer satisfaction.
  • Scheduling and dispatch. Gain visibility into each technician’s schedule, route, certification level, and experience so that you can match the right technician with the right job. You’ll also increase resolution rates and minimize non-essential trips back to the warehouse.
  • Plant maintenance. Schedule preventative maintenance for internal assets in order to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings.
  • Service contracts. Track and manage service level agreements with maximum efficiency. Visibility into the contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.
  • Depot repair. Manage product returns for repair, refurbishment, or shipment to a third party vendor.
  • Service History. Gain access to complete historical data, including customer profile, unit description, contract status, and service history.
  • Analytics. Easily analyze data down to the detail level, thanks to integrated real-time data, total visibility, and accurate tracking. Flexible reporting aids in decision making, planning, and providing engineering with valuable information needed to adapt product or part designs

 

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