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Guide TechnologiesGuide Technologies

The ERP Experts for Today’s Complex Manufacturer

SOLUTIONS : Business Applications

Service Management Overview
Solution Icon for Service Management

The Power of Service Management

These days, it’s not enough just to be more proactive in tracking and managing the performance of your service and maintenance organization efficiently. You need to create a fully-connected service organization that drives value across your entire enterprise.

Service Management can help. Equipment-related service and maintenance organizations looking to balance customer satisfaction, resource utilization, and profitability get the only total aftermarket service solution that delivers fully integrated, robust, and scalable automated field service management. You’ll quickly adapt to continuing change and extend the benefits of automated field service operations to your entire organization—in the office or out in the field.

Infor Service Management is the deepest, most industry-specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

The Infor Service Management advantage

Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.

Infor Service Management helps you with:

  • Work orders—Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatch—Gain visibility into each technician’s schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history—Gain access to complete historical data
  • Analytics—Easily analyze data down to the detail level.

Service contracts—Track and manage service level agreements with maximum efficiency.

product
Infor Syteline Field Service Plus

If you manufacture, install or service complex products, you need a flexible, easy to use solution like Inf

Product Info
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